Question 1: Is a deposit required?
Answer 1: Yes, a non-refundable & non-transferable deposit along with a signed contract are both required to place an order for a Specialty Cake or Other Items.
Question 2: How much notice is required?
Answer 2: 72 hour notice is required for Cheesecakes and a 3 week notice is required for Specialty Cakes and Other Items.
Question 3: Can items be shipped?
Answer 3: Yes, items can be shipped but some items such as Cheesecakes require Next Day Air shipping. At this time, Specialty Cakes cannot be shipped.
Question 4: Do you offer delivery?
Answer 4: Yes, in Chattanooga, delivery starts at $35.00 and outside of Chattanooga, delivery starts at $35.00 plus $1.50 per mile.
Question 5: Is there a minimum amount I need to order?
Answer 5: Yes, but only on some items, please see below:
1 dozen of cake pops
1 dozen of cupcakes
- 2 dozen of mini cupcakes
Question 6: Do I need to inform of allergies?
Answer 6: YES, you must inform us of any Food Allergies when placing orders.
Allergens: Attention customers with food allergies. Please be aware that our food may contain or come into contact with common allergens, such as dairy, eggs, wheat, soybeans, tree nuts, peanuts, fish, shellfish or wheat.
Question 7: Do you offer refunds?
Answer 7: All Sales Are Final!
- When Cake Mommy delivers and the customer is late to the location, any melting of the icing and damages caused by the melting is not refundable.
- Once the ordered item leaves Cake Mommy's possession, whether its pick-up or delivery, any damages received will not be refunded.
Question 8: What form of payment is accepted?
Answer 8: Acceptable forms of payment: Cash, Cash App, Credit / Debit, PayPal, Venmo, and Zelle. Checks and favors are not accepted!
Question 9: Does Cake Mommy provide the alcohol that sits on top of the cake?
Answer 9: NO, Cake Mommy provides no alcohol as decoration for any cake.
Question 10: Are there any specific pickup instructions?
Answer 10: Yes! When traveling, please keep the cake on a flat surface with the air conditioner on. Please drive at a slower than normal speed and always make slow turns. Whatever you do, PLEASE DO NOT SLAM ON THE BRAKES. The cake contains buttercream which can melt in high heat. Once to your destination, place the cake in the refrigerator and pull out 2 hours prior to serving.